Shipping, returns and cancellations
We ship worldwide.
As a general rule, orders are shipped within 10 working days of receipt of payment, by Corrreos or similar postal service in foreign countries.
In case of stock shortages or other situations beyond our control, orders may take 14 working days or more to be shipped.
In this situation, if the order has not entered the production phase, the customer will be asked whether he/she prefers to wait for the order or wants a refund, acting in accordance with the buyer's decision.
In case of lack of stock of a particular garment, we may decide to replace that garment with one of similar characteristics that is available to avoid the delay in shipment.
Once the order has been shipped a tracking number will be provided to the customer.
Depending on the customer's location, as well as the garments and designs requested, orders may be handled from one of several partner facilities located in Spain, Germany, UK, Czech Republic, Latvia, USA, Canada, Mexico, Japan and Australia.
Kmiseton is not responsible for the cost of any tariffs that may be incurred in some shipments to third countries.
As a general rule we do not accept returns.
We are only responsible for refund or replacement in the event that the order received is different from the one ordered or has arrived in poor condition, damaged or with printing problems. In this case, you must contact us within 2 weeks of receipt of the product and we will provide instructions on how to return it to our partner centre.
No refunds or returns are made for cancellation, regret or size changes as these items are personalised and made to order specifically for the customer at the time of the order. For this reason, we ask customers to take special care in checking the measurements provided for the garments and selecting the appropriate size.
If you have a problem with the products or any other issue with the order, please send a report of the problem to firstname.lastname@example.org.
Exceptionally, depending on the circumstances, the type of article and under our sole discretion, we can offer refund or replacement of orders that conform exactly to those requested by customers and in perfect condition if it has been communicated within 2 weeks after receipt of the product, it is sent to our central facilities in Malaga (Spain) at the customer's expense and the item is in perfect condition. Once received and analysed, it will be refunded or replaced. If the item received at our central facilities arrives with any damage attributable to the buyer, the amount of the valuation of the deterioration will be deducted from the total refund.
Packages lost in transit: All claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed to be an error on our part are covered at our expense.
Incorrect address: If the user provides an address that the courier deems insufficient, the shipment will be returned to our partner facility. The customer will be responsible for reshipment costs once an updated and valid address has been confirmed within 2 weeks of the order being returned.
Unclaimed: Unclaimed shipments are returned to our partner facility and the customer will be responsible for the cost of a reshipment within 2 weeks of returning the order.
Notice for EU consumers: In accordance with Article 16 (c) and (e) of Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods manufactured to the consumer's specifications or clearly personalised;
2. sealed products which were opened after delivery and are therefore not suitable for return for reasons of health protection or hygiene.
Kmiseton therefore reserves the right to refuse returns at its sole discretion.
Orders cannot be cancelled when they are in production or have been dispatched.